Before
Requesting Support
Our
experience shows that most problems
with software arise from not using
the products correctly. Solutions
to most common problems are found
in the documentation or release notes. Our documentation
and how-to videos offer an excellent
overview of how to use our products.
If after using these resources,
you cannot solve your problem
please submit a support request
using the form provided in the
link below.
Many
problems with our speech recognition
products are often caused by not
properly setting up and training
the speech engine, or are hardware
related, such as poor quality or
poorly adjusted microphones or low
quality sound cards. Please make
sure you have followed instructions
before contacting support.
SpeechVibe
Technical Support Policy
Technical
Support is available only to
customers who have purchased one
of our products. You need your email
address and the registration key
or order number for your product
to request support. However, because
our software is licensed to you
at such a low cost, support is provided
at our discretion, and on a reasonable
efforts basis only. Requests for
support must be submitted on our
website using the form provided.
It is important for us to have complete
information in order to be able
to help you solve your issue, and
we have designed a support request
form for that purpose. Therefore,
we do not accept support requests
by email, and if you submit one,
the reply will ask you to submit
a support request on our website.
We
cannot support issues related to
the Microsoft Speech Recognition
Engine or your email program. For
help with the Microsoft Speech Engine,
you need to contact Microsoft directly.
For help with your email program,
you need to contact the manufacturer.
Suggestions
Suggestions, feedback and comments
on ways we can improve our products
and service, are always welcome.
Please send to support@speechvibe.com and include "Suggestions" in the subject line of your email.
Of course, feedback on what you
like about our products is always
appreciated.
